Technical Support Representative II


Executive Web Hosting is seeking a dedicated and motivated employee for a career in customer service / technical support that is wanting to work with Indiana's leading web host and wishing to provide exceptional customer service on a consistent basis. Executive Web Hosting currently has an opening on the night shift in its Heltonville, Indiana location.

Job Description:

  1. Front line support via live chat and telephone.
  2. Troubleshooting a variety of technical and non-issues customers are having with their web hosting plans and services.
  3. Provide technical support for level one escalation issues via helpdesk.
  4. Performs miscellaneous job-related duties as assigned.

Required Skills:

  • Excellent written and verbal communication skills in the English language.
  • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
  • Outstanding customer service skills and a dedication to the customer service experience.
  • Dependable to be at work during assigned shifts and to complete work as expected.
  • Knowledge of FTP, DNS, cPanel and WHM preferred.
  • Ability to multitask and meet specific goals set by supervisors and management.
  • Experience with documenting procedures.
  • Ability to troubleshoot basic web hosting and technical procedures as needed.

To Apply:

Sorry. This position has been filled.